Exprience :0-3 years
Location :Bangalore
Job Description :1. Ensure 100% uptime for all LAN and WAN networks by regular interaction with vendors and service providers. 2. Day to day documentation of configuration made on various devices. 3. Prompt communication with users, service providers, and internal team members. 4. Highlight improvement areas that can improve the connectivity, security and end user experience at remote sites. 5. Travel to offices outside of Bangalore for implementation of projects and troubleshooting issues. 6. Managing perimeter security equipment like firewall.
Qualification :B. Tech. / B. E.
Exprience :0-3 years
Location :Hyderabad
Job Description :1. Maintenance of 75% first line fix rate. 2. Call, Incident, Request and Desktop Management through logging, escalation and resolution using Service Now and remote support tools. 3. Raising accurate tickets In the CRM Tool (Service Now). 4. Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk. 5. Incident management encompassing incidents assigned to other support teams. 6. Setting customer expectation by allocating an appropriate priority to an incident.
Qualification :B. Sc. / B. E. / B. Tech.
Exprience :1-3 years
Location :Chennai
Job Description :1. Troubleshoot all Level 1/ 2 Calls from customers. 2. Ensure consistent customer satisfaction. 3. Document all communication with customers in the CRM. 4. Notify / Discuss with TL / Manager on tickets that require assistance. 5. Timely handoff (escalation) of cases that require technical escalation to L3 TAC. 6. Plan and constantly work on upgrading tech and product expertise. 7. Contribute to the knowledge base/ Tech Forum.
Qualification :Any Graduate
Exprience :1-3 years
Location :Kolkata
Job Description :1. Extend technical support to Clients over email and phone.2. Provide Basic level troubleshooting.3. Responsible for the uptime of the various client projects being managed / monitored.4. Make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.5. Raise and also update the tickets in CRM for all the issues handled / worked upon.6. Report the daily issues handled / escalated in the form of daily shift reports.7. Need to make sure that issues are handled in right time frames as per the SLA / commitments.8. Interaction with the clients worldwide via phone, email, etc.9. Follow a proper escalation chart and matrix given.10. Timely update/Quality update of tickets in the ticketing tool.11. Escalation to L2 in a timely manner.12. Customer related sundry activities.13. Help project team in commissioning of new customer and change request.14. Hands-on experience on Network protocols LAN, WAN protocols like HSRP , VLANS, STP, OSPF and BGP15. Knowledge about MPLS16. Hands on experience on Routing, Switching, Firewall devices17. Knowledge on Firewalls18. Understanding of Network Operations19. Profiles having networking experience in Data Center industry at any given point in their career will be preferred20. Exposure to trouble ticketing processes and handover processes.21. Adhere to shift timings and shift handover process.22. Should be good at documenting the nature of the problems23. Experience in working on any monitoring software such as Nagios,
Qualification :Any Graduate
Exprience :0-3 years
Location :Bangalore
Job Description :1. Ensure 100% uptime for all LAN and WAN networks by regular interaction with vendors and service providers. 2. Day to day documentation of configuration made on various devices. 3. Prompt communication with users, service providers, and internal team members. 4. Highlight improvement areas that can improve the connectivity, security and end user experience at remote sites. 5. Travel to offices outside of Bangalore for implementation of projects and troubleshooting issues. 6. Managing perimeter security equipment like firewall.
Qualification :B. Tech. / B. E.